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Had a number of home loan originators pass on servicing a rental property cash out refinance, probably due complex and extenuating circumstances. Jim took on the challenge and despite obstacles and a few deviations from original plan we were able to secure financing. In my experience the loan process is always dynamic but Jim persevered and was very communicative during the process. It took a bit longer than originally expected but again it was a bit more complex situation. Would recommend and would use Jim again on any future mortgage needs.