Here’s What People Are Saying About Jim Passi
After several fantastic Citywide home loans under my belt, I contacted Jim since I needed a home loan in northern Michigan
|After several fantastic Citywide home loans under my belt, I contacted Jim since I needed a home loan in northern Michigan. He was great to work with, he kept me informed during the entire process and was always very professional and helpful.. Did I mention that that had very high expectations because of my previous experiences? Jim didn’t disappoint. He is the first lender I have ever worked with who allowed me to text him. Even though I am in a different time zone (by two hours), I would email or text him well after business hours because I wanted to ask him something while I was thinking about it and he would reply. After that happened many times, I tried to respect his off hours, but he even helped me while he was sick. That’s exceptional customer service! I would highly recommend working with Jim for all your home loan needs. I will definitely recommend him to my friends and family. Thanks so much Jim!|
Jim Passi was superb!
|Jim Passi was superb! He is professional, friendly, and a great communicator (even when I was not). He follows up promptly and relevantly. He keeps things moving and the process felt quite efficient. He is clear, concise, and answers all questions with patience, and detail. Jim is easy to talk to and made the very overwhelming experience of applying for our home loan, seem manageable and easy. I cannot recommend Jim Passi enough to anyone and will use him again, if needed. My husband and myself feel grateful for all his hard work!!|
He really made the experience a positive one and we would highly recommend him and his team!
|I had quite a few discussions with other providers discussing our options with no real solution. This was very discouraging to the point we didn’t want to buy. Jim was recommended to me on a Friday, and that next Saturday, we had a long conversation talking about what was best for us and options that could work. Thirty days later we closed on our first home. Jim managed our expectations and everyone on his team that we worked with was supportive, professional, and thorough. He really made the experience a positive one and we would highly recommend him and his team!|
Jim was nothing but helpful.
|This was my first time buying my own property. Jim was nothing but helpful. Jim did everything he could do get me the best deal on a mortgage. Answering all my questions. And always checking in on me during the whole process. Which ment alot. I am very pleased with everything. And highly recommend Jim Passi.|
Jim was amazing!
|Jim was amazing! He guided me every step of the way. I know I was high maintenance during the process, but he did everything properly and in the right order to get things done for me and my family. I would highly recommend Jim and I would certainly use him again should the need arise.|
Very good service, time and communication
|Very good service, time and communication I will be sharing with others. Thanks again, Respectfully Charles|
Jim is a consummate professional
|Jim is a consummate professional and seemingly works round the clock. Not only would I give him a positive review but the opposing party’s realtor commented regarding how on the ball he was. I would recommend him as a loan officer.|
Couldn’t be happier. Jim is dedicated, very professional, always on top of everything.
|Couldn’t be happier. Jim is dedicated, very professional, always on top of everything. What my husband and I loved most was his willingness to make time for us as clients. Any question we had anything we needed from him he was very accessible. If you want someone who is truly on your team this is it.|
Working with Jim was great
Working with Jim was great, he was very Thorough. Jim was very helpful from the beginning of the process until the end. Jim stayed on top of everything to make sure the loan process went smoothly. I would recommend Jim to anyone who is looking to apply for a loan. Thanks Jim for all of your help.
Jim Passi & Citywide were absolutely awesome!
|Jim Passi & Citywide were absolutely awesome! Jim checked in every week to see how our search was going and was always available to answer any questions we had. We had to close in 3 weeks and the whole process went smoothly! We would highly recommend Jim and Citywide!|
I was recommended to Jim by a very experienced realtor
I was recommended to Jim by a very experienced realtor, she said Jim has years of experience and will do his best for his clients. And Jim did that for me, he looked out for for my best interest and helped me get the best loan I could get. I was very pleased with Jim and would recommended Jim to anyone.
Jim. Jim is a force of nature when it comes to helping his clients.
|Jim. Jim is a force of nature when it comes to helping his clients. My husband and I moved to Chicago from Denver in August of 2020, smack dab in the middle of the pandemic because my husband got into dental school at Midwestern University in Downers Grove rather unexpectedly. We owned a house back in Colorado that we didn’t have time to sell before leaving so we rented it out from a thousand miles away, and were also renting here in Chicagoland. There’s something that happens to you when you own a home where you feel like you can never go back to renting but we had to for awhile.|
I quickly started to get fed up with all of what comes with owning a house and renting a house in Illinois so I did a quick google and found Jim Passi, called him up, explained the situation and he not only gave me sound advice on the market here in Chicago, sound advice on how to qualify for a loan, and some personal guidance on what I needed to do over the year to buy a house.
Without Jim’s follow up, patience with me, and advice our home purchase wouldn’t have been possible, and I mean that from the bottom of my heart.
If you’re looking for a “loan guy” Jim’s miles and miles more than that, he’s truly your “everything” guy. If not for Jim, we wouldn’t be first time Illinois home owners.
Thank you Jim!!
He was straight forward and very helpful in explaining the process from start to finish.
|I recently worked with Jim Passi for my mortgage loan. He was recommended to me by my friend/realtor. From the beginning he has shown exemplary professionalism in handling my loan. He was straight forward and very helpful in explaining the process from start to finish. He was informative, extremely thorough and attentive to my needs and finances. I could not have done this without him. I would highly recommend Jim and his group for your home loan needs!|
Jim was on call pretty much 24/7
Recently bought my first condo. Everything about buying you own place and all the paperwork around it seemed so confusing and complicated. But thanks to Jim the whole process went smooth. Jim was on call pretty much 24/7. Every single question I had any time of the day he was able to answer. And I had a loooot of questions. For every detail in loan estimates and even questions not really related to his part of the process Jim provided clear answers and explanation. I was in a rush as my old rent was ending and I did not want to extend the rent but rather buy my own place. And with the help of Jim the whole process with approval and all the paperwork went so fast, smooth and on time that it just proves how experienced and professional he and his team are. Even after the purchase Jim is there to answer my first home owner questions. I would give them 11 out of 10 rating and highly recommend doing business with Jim.
Closing in 30 days? Jim said, no problem; we can do it.
|Closing in 30 days? Jim said, no problem; we can do it. Those were the magic words I needed to hear because most banks could only do 45-60 days, and I needed to close in 30 days.|
Jim and his team are highly professional. He walked us every step of the way. He is very persistent (stubborn), and he made sure I was sending all the necessary documents to get my loan. Jim answered any question I had either by phone or email the same day. Those qualities of following up with customers and being persistent in getting all the proper documentation may sound simple, but they make all the difference in the world.
Thank you, Jim, for all your help; keep doing what you’re doing. I recommend Jim 150%
Jim and his team made our home buying experience so easy!
|Jim and his team made our home buying experience so easy! They walked us through the process and answered any questions we had. Jim still checks up with me from time to time to make sure everything is going good! Its nice knowing they care about us and treated us more then just customers.|
Thanks so much for your time and effort
|Thanks so much for your time and effort for helping me and my family buy and sell a house. Your kind words and knowledge really was refreshing and you made the process so much more easier. Jim has great communication and we were always able to reach you to ask any question. Thanks so much we love our new home.|
…Jim and his team took me by the hand…
|I’m a newly divorced woman. My husband took care of all the mortgage stuff for 22 years. Jim and his team took me by the hand and easily walked me through the process. Nervous I couldn’t get approved on my own, Jim reassured me and guided me. His team extended the same service to me. Would highly recommend Jim and team at Citywide.|
He was professional and easy to work with
Jim helped me with the purchase of my first single family residence. He was professional and easy to work with. My purchase was definitely not an easy transaction to complete as I also had a sale contingency, in the transition of becoming a full time employee and about to go on maternity leave. We closed both home transactions timely without any issues on the same day. Thank you and the team for making my first residential home purchase become reality especially on time before the baby’s arrival. I would recommend Jim and his team for your next home purchase.
Jim was literally an angel sent to us
|Jim was literally an angel sent to us. We had given up on our hope to buy the house we loved but as soon as we got Jim, we got the house!!! Jim did not give up on us and kept working towards our goal of buying the house. He was very patient and very good at communicating. Jim always answered my calls, texts, and emails. I will surely and definitely recommend him to anyone. He is very smart in what he does, whereas others might waste your time and leave you disheartened. Jim left a smile on mine and my parents faces and for that we are thankful to him for all his efforts and help.|
I couldn’t have done it without Jim.
I couldn’t have done it without Jim. The entire process was thorough and clearly communicated. I had several unconventional issues and circumstances the Jim was able to navigate me through. His combination of professionalism and personal attentiveness proved he not only knew what he was doing, but he cared. He was as excited as I was to close on my home and even texted me the morning of the closing to congratulate me. Without question, I will be using Jim Passi again and will be recommending him to my family and friends.
|Strongly satisfied. Will recommend to any home buyer especially first time home buyers.|
He will work hard and fight for you!
Hello I wanted to speak in regards to working with Jim Passi and the City Wide Home Loans Team. My wife and I first reached out to Jim over two years ago. Are credit was not good at the time and I thought it wouldn’t lead anywhere. To my surprise Jim made time to speak with my wife and I. He was respectful and professional at all times. Even when he knew we didn’t qualify for a loan he still made time to talk to us respectfully and professionally. For over two years we have worked with Jim to Improve our credit until we were able to qualify for a loan. Our first home purchase has been a long and challenging process. Nevertheless through it all Jim stayed in constant contact. Whenever I would call, email or text. Jim would always answer me or get back to me in a timely manner. Jim is a people person and a go getter. I highly recommend Jim and his team. He will work hard and fight for you! He fought to get us the best interest rate. Thanks Jim we appreciate you! Sincerely Moises and Lupe
Jim and his team went above and beyond
|Jim and his team went above and beyond to make my home purchase as easy as possible. Although I took a long time to find a home, Jim was always very patient, stayed on top of every detail, and was there for every step of the way. He has been following up and been nothing but supportive since the closing. Very responsive and quick to reply. I could not have asked for a better experience and highly recommend!|
I cannot rave enough about Mr. Passi and his team!
I cannot rave enough about Mr. Passi and his team! They are accessible, what feels like, 25/7. I also worked closely with Brittney, and she was always ready to answer any of my questions and was super quick with responses!
Next time I hear of anyone buying/selling a property, Mr. Passi and his team will be the first that I recommend 🙂
Thank you Mr. Passi! To you and your team for helping get our family’s forever home!!
Our experiences with Jim and his team were positive
|Our experiences with Jim and his team were positive throughout the process. In particular Jim was always ready to take your call. At any time. Finding documents and submitting them with his staff was always explained and patiently handled. When our loan hit a snag, Jim had the solution that still secured the best rate for us. Would recommend Jim and his team to any prospective homebuyer.|
Working with Jim and his team was a blessing
|Working with Jim and his team was a blessing. If you are looking for someone with the ‘heart of a teacher’ to help guide you with your home purchase, look no further. I sincerely appreciate everything Jim was able to do for me. The constant calls, emails, and personal discussions made the buying home process a breeze. Without any doubt in my mind I was able to close on my home without any issues thanks to Jim. I promise you he is the best person for the job!|
Jim was great to work with
Jim was great to work with! He was always available and provided honesty throughout the entire process. I would recommend him for anyone looking to purchase a mortgage!
It was quite apparent that Jim works hard and cares very much about the satisfaction of his clients
|My husband and I closed last week on our first home with Jim Passi and Citywide Home Loans. I received Jim’s name from a friend and I am happy to say that Jim did not disappoint. As a first-time home buyer, what we knew could fill a thimble but Jim could not have done anything to make the process easier for us. He was quick to respond to all of my questions, and there were many! He explained everything along the way, sometimes several times throughout the process. It was important to Jim that we understand everything. Jim made himself available to us as much as humanly possible and there was never a time when we were waiting more than a reasonable amount of time for an answer to any question we had. He also helped us secure an appraiser and an attorney. It was quite apparent that Jim works hard and cares very much about the satisfaction of his clients. Jim and his team helped us understand everything they needed from us to make the home purchase as smooth as possible. Jim even patiently listened while I had a bit of a meltdown midway through the loan process. He continued to reassure me along the way that everything would be ok and lo and behold, it was. My husband and I are very happy with the outstanding customer service we received from Jim and his team at Citywide Home Loans. We will gladly pass his name along in the future to friends or colleagues who are interested in buying a home. Thank you, Jim and Citywide Home Loans! It was a pleasure working with you!|
As a first time home buyer Jim was a big help
|As a first time home buyer Jim was a big help, not only did he go out of the way to get me the best rate on my loan, but he helped me find a realtor and answered any questions I had. Although I was a bit worried when closing came down to the wire, Jim pulled through and got everything done. Outside of the sellers, it was probably the best experience I could’ve had as a first time buyer.|
Jim made the process of buying my house easy and stress free
Jim made the process of buying my house easy and stress free. He really cares for his clients. He went above and beyond to help me get my paperwork in order. I highly recommend Jim for your any/all of your home loan needs. Thank you Jim.
…the most kind hearted, attentive, professional person…
What can I say about this man….he is the most kind hearted, attentive, professional person I’ve met in a long time. He made my purchase as easy and smooth as it can be. He’d call every week just to check up or just to say Hi, I don’t know many agents that do that. I remember one of the first things he said to me when we met…..It is easier to find a home than a man lol….That will stick with me for a long time. Step by step he guided me through the whole process, answered all my questions and when I felt like giving up, which was often, he encouraged me not to in so many ways. He always knew the right things to say and make me smile. When he would say, I’m here for you, no matter what day of the week it is, believe me, that is a true statement . Throughout the process, not only did I get a home, I’ve gained another friend for life. Jim is truly heaven sent and I would highly recommend him and his team in a heart beat.
Thank you Jim for the jokes, laughs, encouragement and for putting up with me 🙂 YOU’RE MY MAN 🙂
Jim Passi and his team are a shining example of truly taking care of your customer means
|Jim Passi and his team are a shining example of truly taking care of your customer means. The level of personal attention we received through the whole process was amazing. We were in the exploration phase of looking for a home and figuring out costs when we were contacted by Jim, through a personal friend. Unfortunately, I lost my job due to COVID downsizing and we had to put our dream of owning a house on hold. Where a normal person would move on to the next customer, Jim went above and beyond and would check in every couple of weeks to every month to see how we were doing and if there was anything he could do for me and my family. I eventually found a job several months later and the first person I reached out to was Jim. Sure I could have moved on to another mortgage person or company, but the level of customer service that Jim displayed when we couldn’t even get a mortgage due to lack of income made me and my family feel like we were part of the Jim Passi family. Throughout the process of finding our dream home, Jim was in constant contact with us, listening to all of the houses we were searching for and even providing some advice about things to look out for. When we found our home Jim was still there letting us know where we were at in the loan process and what the next steps were so we were always a step ahead of the process. Jim’s team follow his example, by letting us know what was needed and responded quickly. I would definitely recommend the Jim Passi Team to anyone looking to buy a home.|
Jim and his staff have been simply GREAT!
Jim and his staff have been simply GREAT !!! They’ve been so patient, accommodating and professional, that I can’t wait to be able to sell my property or refinance it, because by then I will already know who to call !! As a first timer buyer, I had millions of questions, and Jim had to explain all the procedures like he had to explain them to a their grader kid; again, I can not say more thanks to Jim and his staff for the exceptional positive experience. I will definitely recommend his services to anyone in need of, without the fear they’d be disappointed.
Jim Passi has been such a blessing
Jim Passi has been such a blessing and huge help throughout this process. I did not expect this level of professionalism nor did we expect this level of kindness when we began our home buying process. Jim was in it for the long haul. He did not just do the bare minimum; He went above and beyond to ensure we were comfortable and understanding of the home buying process. He was humorous yet stern and professional. He slowed down and explained the process for us so that we can understand everything we were getting in to and he was patient with all of our questions. People like Jim are a diamond in a pile of pebbles, we couldn’t find anyone else in his business like him that provided the level of service and expertise he has for us. This isn’t just a job for Jim, he truly cares about you and your success. Jim is our forever guy, we will forever contact him whenever we are interested in purchasing a property in the future and recommend him to anyone who is looking to purchase a home. We are forever grateful for Jim. Truly great and kind people like him are hard to find. Thanks for everything, Jim!
Jim Passi works very hard for his clients
|Jim Passi works very hard for his clients. If your credit score is not where it needs to be, Jim will kindly instruct you on ways to improve it until you are ready to qualify for a loan. My family and I now own a home due to his due diligence. We definitely recommend his services to all.|
Jim Passi went above and beyond for my family and I
Jim Passi went above and beyond for my family and I upon purchasing our new home. He is very patient, thorough and organized. Any questions that we had were answered promptly. Jim Passi helped make the stressful process of purchasing a home very manageable. My family and I definitely recommend his services to all.
Thank you so much Jim Passi you made refinancing my home easy.
Thank you so much Jim Passi you made refinancing my home easy.
Keep up the great work! Jim answered all my questions very personable. I appreciate the time you spent going over the everything.
I just wanted to let you know that it’s been great working with you.
You’ve been so helpful. its was easy for all the processing and signing of the paper work.
Jim was incredibly supportive
|Jim was incredibly supportive and did a great job ensuring that I was able to obtain my mortgage. His level of professionalism and attention to detail was amazing! Jim answered questions and guided me through the application in a very timely manner and was always there to assist along every step along the way. Additionally, his level of commitment and follow through was outstanding, and Jim was always there to communicate with others involved in the home purchase such as the realtors and attorneys. If you want a true mortgage professional to help you, you will never go wrong when you have Jim in your corner. On a scale of 1 to 10 with 10 being the best score, Jim is a 20. I could not be happier with my new home and Jim made my dream house come true. Thanks Jim – you are the best in your industry without a doubt!|
Jim was the easiest part of our purchase by far!
|Jim was the easiest part of our purchase by far!!! He was professional and very patient with us even though it was not our first purchase, he walked us through everything like it was our first time. I am very grateful to him and all that he did for us. I would definitely recommend Jim and his team.|
Jim Passi was very professional
|Jim Passi was very professional. He kept me aware of the process on a step by step basis. We had lots of questions and he was readily available to answer each one. It has been almost 30 years since we purchased a home and much of the process was different. He has made it very easy to understand everything. I really enjoyed working with him|
Jim and his team were great
|Jim and his team were great to work with. He was proactive, knowledgable and got out loan approved in record time.|
Jim did an exceptional job
Jim did an exceptional job and made the whole process as easy as possible. My loan situation was very complicated and he went out of his way to make sure everything went smoothly.
I had a wonderful experience
I had a wonderful experience with Jim Passi and his team. As a first time buyer Jim made the experience great! He provided quality service, knowledgeful answers, and quick solutions. He even helped with golf advice! Overall I’m happy with my experience and purchase. I would recommend Jim and his team if you’re in the market for a home and in need good home loan agency!
Jim Passi made applying and acquiring our mortgage a very easy process
Jim Passi made applying and acquiring our mortgage a very easy process. He simplified and explained what and why we needed and how to do. He was on top of the entire process, especially during this trying time. He went the extra mile to check in on us periodically, making sure all our questions and concerns were answered. We would highly recommend him for your mortgage needs.
Jim Passi provides it ALL!
|Jim Passi provides it ALL! It took me over a year to find a property that ideally met all of the needs of my family. In that time, I did extensive research and worked with several lenders. I was very surprised – and equally disappointed, that it was just as difficult to find a knowledgeable, professional, responsive and conscientious lender as it was to find our dream home! Jim is a rare gem! In an age where even satisfactory Customer Service seems harder to come by, Jim takes pride in taking “outstanding” to an unbelievable level! The property I purchased was a modest short sale (under $150K), – and nothing about that process is short! From the beginning – to EVEN AFTER THE CLOSING, Jim treated me like I was a million-dollar client 🙂 He’s the epitome of having an entire support team wrapped up in one person and I honestly don’t know how he squeezes everything into a day! He was genuinely enthusiastic in offering valuable advice, based on both his experience and expertise, which gave me solid direction to reducing my debt and increasing my assets to qualify me for the best programs and rates. He THOROUGHLY explained all of my options, consistently and expeditiously updated me throughout the process, AND was inhumanly patient with every question, every time. On top of it all, he is analytically brilliant with a head for numbers that is nothing short of amazing! Not only would I use Jim Passi for future refinancing and purchases, I refer him every chance I get!|
THANK YOU for all of your dedication and concern, Jim!!
My brother referred me to Jim and he did not disappoint!
My brother referred me to Jim and he did not disappoint! As a first-time homebuyer, I had a lot of questions. Jim supplied informative and clear answers promptly and even put me in touch with an amazing real estate agent as I began my search. He guided me through all the details of my loan so that I would fully understand everything ahead of time, with no surprises. In the end, I bought a home I am VERY happy with at a great price with an amazing interest rate and the whole process was a breeze! I’m thankful I started my search with Jim.
Jim was a great help
|Jim was a great help. With him I was able to secure a great deal and he was happy to explain and share his knowledge with any questions I had. Would highly recommend|
We had a great experience working with Jim
|We had a great experience working with Jim. The process of refinancing our home mortgage was fast and efficient, and we secured a great interest rate! Jim was very personable, never too busy to take a little extra time to explain something we had a question on, and always kept us updated as to where we were in the process. We appreciated that much of the paperwork could be completed on line. Truly the best refinance we’ve ever been through. Thanks Jim for a great experience!|
I had the good fortune of having my companies Finance Director recommend Jim Passi to me for a mortgage refi
|I had the good fortune of having my companies Finance Director recommend Jim Passi to me for a mortgage refi.|
The process was entirely professional and incredibly easy! Phone calls were returned immediately and notifications were promptly given to me as to the documents I needed to sign.
With the online portal provided, I was able to e-sign documents to keep the refinance moving along and was never confused or in the dark regarding next steps.
The E-Closing was the cherry on top! As a matter of fact, I completed the entire refi process sitting on my couch!
I would highly recommend Jim Passi and CityWide to anyone in need of mortgage related services!
I was referred to Jim
I was referred to Jim by Gary Hall my realtor. I was told that he was the best guy to go to and I would be in good hands. That couldn’t of been more true.
From the very first time I spoke with Jim, it was very apparent he was there to help me. From calls after hours, on the weekends, Jim was keeping me in the loop the whole time. He was so understanding of the stress people are under when applying for a home loan. He gave me my options and explained the pros and cons to each one. He clearly was not just out to make a quick buck. He made it seem like I was just talking to a good friend. Jim is a person that truly cares about the people behind the application he is looking at.
I couldn’t have asked for a better person to help me. I hope I will never need a home loan again as I believe I found my forever home. But if I do I will go right back to Jim no questions asked.
Jim Passi was extremely easy
Jim Passi was extremely easy to work with. He worked very hard to get me exactly what I needed and went above and beyond my expectations. I was at ease through this whole process knowing Jim was always looking out for my best interest. I would highly recommend Jim to anyone who needs a professional and dedicated loan officer.
I have been working with
I have been working with Jim Passi for over 20 years now and he has helped with purchasing several properties over the years. Jim and his team have always exceeded my expectations with the way they respond and stay on top of the process which can be stressful. For my most recent purchase not only did Jim surprise me on how easy he made the process, he impressed my attorney and real estate agent with his speed and professionalism. We were always getting numbers for the closing ahead of when they were needed.
A testimonial comment for Jim
A testimonial comment for Jim Passi, Great with numbers-always remained in complete contact with me-even when I was undecided on buying a new home/condo. Jim checked in on me every week to see how things were going with my new home search. Jim I highly recommend as a loan officer. As of today I am very completely satisfied on my new home- so I like to give a shout out to those that our looking to buy a new home-as to say, Jim’s your guy.
My wife and I recently
My wife and I recently purchased our home in Joliet, and we used Jim Passi from CityWide Mortgage to get our mortgage. Throughout the entire time, from the first moment we called him to the closing day and beyond, Jim was just amazing. He answered all our questions, some repeatedly, with grace and compassion. He even worked with me while I was having a few temper tantrums on him.
Jim took the time to explain every detail of the process to us, because we have no clue about this process. We aren’t finance people. He is extremely patient with us on every question, and aspect of the mortgage process from preapproval all the way up and through the closing. He explained to us why he does things the way he does, versus the way other brokers do things, and they make complete sense.
We will and DO recommend Jim from CityWide Mortgage to everyone looking to purchase a home today or in the future. Jim is the best mortgage guy one can work with.
Thank you for all you did for us.
Robert and Ruth W.
This testimony is from my
This testimony is from my experience being a first-time home buyer going through the process of purchasing a home with Jim Passi from City Wide home loans. Let me just start off by saying how reliable, courteous, genuine, informational and hardworking Jim Passi is. Jim is not like a lot of other loan officers. My house I purchased for under 160 grand, not a huge real estate deal. From experience with other loan officers they don’t want to deal with a smaller purchase or work on a loan that might be difficult. With our credit score being low and work history not at expectations I was almost positive I would have to wait a year or maybe two years before being approved and close on a house. I definitely had doubts that I would be a home owner, Jim worked hard and stayed in contact with us updating us almost every day of the process, even during evening hours and weekends during the stressful underwriting process. Communication is key and I give Jim a 5-star rating with that. I consider myself an average blue-collar hard-working guy that has experienced hardships during life. Jim was never turned away by the hardships, he was understanding of them and I feel like it made him work even harder to make this process a success.
I just successfully closed on a house with my fiancé. Jim did what I thought was impossible. Again, with our credit score being under 600 and spotty work history it was a difficult process that became a success with a lot of hard work. Jim also got me the best interest rate that was available. He was constantly checking the market and keeping me informed on what was available. He wanted me to take my time and make sure what rate was in our best interest. Jim has a cretin genuine care for his clients and speaking with him so much during this process I know he truly cares and wants to help people. Even after we closed Jim called and congratulated us with excitement. Jim made a dream come true for us that I was sure we would have to wait for. I’m just going to say if he made my dream come true with all the problems I had he can make a lot of others come true for any one in a similar situation. Jim Passi is highly recommended.
First time home buyer here
First time home buyer here who did it all without the adult supervision/guidance (i.e. my parents) , and I was clueless. I did my best to look into things before hand but I knew the very basics. Jim and his team were AMAZING! Jim took the time to explain the step-by-step process involved and explained it in a way that I understood. He also made sure I understood what he was saying by “quizzing” me. There was never any annoyance/aggravation in his tone even if he had to go over something 2 or 3 times. Always professional and always kind. Jim and his team were prompt with their email responses and made the whole process go smoothly. I also appreciated that Jim would reach out to me via phone and made sure I understood where we were in the process. This made for a great first time home buying experience! Highly recommend this group!
After inquiring with different lenders
After inquiring with different lenders on estimated loan costs, I was provided with a fair amount of misinformation, intended to meet a sales quota. Looking for the best loan option, I reached to Jim after I had already received a preapproval from a different lender. Jim was prompt in providing loan estimates and answered all of my questions. The total payment, interest, PMI, and fees were far better than anyone else in the market. Up until the day of closing and to this day Jim is available whenever I need anything, have any questions, or just to check up and see how I am doing. I can ascertain that Jim will look in the best interest for you, as a new homeowner, and he will work day and night to ensure you will be able to purchase the home you want. I did not know how much went into purchasing my first home, but I am delighted to have Jim and his team help me throughout.
Jim was great help to
Jim was great help to purchase our home.
With him the process was easy and he has all these answers to our questions.
I would work with him again and recommend Jim to all my friends and family.
Even though my actual mortgage
Even though my actual mortgage process was not an easy one, Jim made it very smooth. He was always there when I had a question and was more than willing to walk me through all the steps and explain everything to me. He always made me feel as if I was his only client and most important!!!! I would definitely use Jim and his team again, if I needed.
We worked with Jim to
We worked with Jim to buy our dream home and he was so helpful each step of the way giving us important information and always letting us know what was happening. He really made everything easier during this stressful time and we were so happy to have worked with him. We would use him again if we were planning to buy another home.
What a way to start
What a way to start off for 2019! Thank you Jim and your team of experts on providing financing for my new home! While this may not be the first home I have purchased, it was the smoothest! From the first time we met, I knew I made the right choice. You explained the process and you kept your word on staying in touch with me and answering all my questions. Your knowledge and patience is to be admired. The professionalism you displayed by showing up on time to the closing, when no one else did, AND you stayed to the end. Thank you for your support. I will gladly recommend you to anyone I know. A great experience and a new friend! Thank you again Jim, for everything.
Jim has very helpful in
Jim has very helpful in securing our first home. His staff is top notch and very professional. Jim was very detailed in explaining all the aspects in buying a house and was accurate in the information he provided. Our first home was a success thanks to Jim and his team!
Jim Was Very Wonderful
Jim was very wonderful and helpful to work with from out of town he was able to communicate through e-mail or telephone or text if needed . He was also very flexible with his schedule and always had an answer for every question. I highly recommend him and his crew he works with they are all very friendly and helpful.
I had a wonderful experience
I had a wonderful experience with Jim Passi and his staff. I enjoyed Jim’s constant communication throughout the whole process via email and phone. I would recommend others to work with Jim and would certainly work with him in the future.
Excellent group to work with!!
Excellent group to work with!! Efficient, very helpful, especially for us older folks who need a little more help with the computer technology! Jim Passi and his assistant Carrie went above and beyond to help us get the refinancing we were looking for….can’t say enough….KUDOS for them both and the company!
Thank you,,,thank you.
Franz and Nancy H.
In short, Jim was a
In short, Jim was a pleasure to work with. Knowledgeable, personable, and never in a rush, he took the time to make the daunting process of getting a home loan understandable. In addition to the considerable professional knowledge he brought to the table, he was able to provide real peace of mind by establishing a real relationship. Knowing that Jim was in my corner allowed me to focus on other more important matters during a hectic time.
Thanks Jim for all your support. See you at my next closing!
Working with Jim made our
Working with Jim made our first time home purchase a breeze! Jim has the ability to explain the complexity of the overall home buying process in easy to understand terms. I enjoyed Jim’s constant communication throughout the whole process via email and phone. I would recommend others to work with Jim and would certainly work with him in the future.
It was great working with
It was great working with Jim and Carrie on both of my out of state loans. They kept me well informed throughout the lending process. They made it clear no matter what size of loan, they treat them all with highest priority.
Thanks again Team!
We closed on our new
We closed on our new home a couple of weeks ago and the process couldn’t have been easier. I think selecting a new washer and dryer was more confusing! The paperwork was minimal and Jim and his staff moved quickly through every step. Jim was easy to reach and always available to answer questions. I would highly recommend Jim to anyone hoping to secure a mortgage, but especially to first time home buyers. He made the process smooth and uncomplicated.
To say the home buying
To say the home buying process is anything less than stressful is a felony! Jim, first and foremost, helped us cope, understand and work through every step when we bought our home. There were many, upon many moments where we needed counsel and Jim was always there. His responses were immediate and insightful. Speaking with Jim was like speaking with a friend and you knew he had your best interest in mind. So, the needed, constant communication with him never became a chore. My husband and I can say, without shadow of a doubt, that Jim was our cheerleader that motivated us to continue on (believe us, our situation was one for the books!).
Now, that we are done (yay!), and the process is over, our hands have been wiped clean; we are still going to continue our rapport with Jim. Knowing he has invested so much time with us, there is no reason to cease our relationship now. We thank Jim for getting our family to where we are today, a brand new home for our son to grow up in.
Just closed on a refinance
Just closed on a refinance last week and picking up a check tomorrow. Looking forward to the new hardwood floors. Jim and his team were excellent. Explained the process in detail and walked us through the whole way. I would highly recommend Jim and his team. Keep up the great work.
Jim Passi is one of
Jim Passi is one of the best guys I have met in a long time.
He has help me and my family out when we needed someone to give us a second chance, Mr. Passi gave me some great advice in ways I can help myself with my finances. He made me feel more like a friend than just a client. I would recommend him and his team to anyone. I really felt comfortable with him and his team. Jim I would like to say thank you for helping me and my families dream come true again and I hope that you never change my friend, you are a true gentleman
We had our closing yesterday
We had our closing yesterday and everything went very smoothly thanks to Jim Passi and his team. It took us over a month to get prepared for this huge event: buying our first home. The one thing we are 100% sure about is that we chose the right lender’s team to work with. These guys are real professionals! They are so quick to respond to every question, explain every aspect you are asking them about.
The best and luckiest choice for the first time homebuyers and, we are sure, best team if you move for a tenth time!
Thank you so much for the great work you have done for our family!
Ivar and Natasha
Jim and his team were
Jim and his team were able to help my husband I refinance our home with ease, they kept us informed along the way to ensure we were abreast at all times. Jim was able to explain step by step to ease our concerns and owned the experience to the end. Professional and personable!
Thank you Jim Passi and team!
I had a wonderful experience
I had a wonderful experience with Jim Passi and his staff. They easily walked me through the entire process. Any question I had, through them, I found answers. I would gladly recommend them and I certainly would use them again if looking to purchase a new home.
Jim and his team did a great job on my loan.
Jim and his team did a great job on my loan. The process was extremely smooth and did not run into any unexpected last minute problems like past refi’s with other companies.
I’ve always dreamed of owning
I’ve always dreamed of owning a multi unit properties but I did not know that I was ready financially and my credit score was good enough to qualify. Getting in touch with Jim was my blessings from heaven. I still remember the phone call with great news about my approval. I am a proud owner since May 2nd and Jim helped my dream come true. Highly recommend Jim & his team.
It was a pleasure working
It was a pleasure working with Jim through our home buying process. He went above and beyond to find the right mortgage product for us, then patiently walked us through every step. He was always available to answer our million questions, and honestly made a complicated process seem so easy. Highly recommend Jim and Citywide! We love our new home and we can’t thank you enough for your help!
Jim was great to work
Jim was great to work with . He was very patient and responsive to my questions about the process. Always professional and courteous with his communications. It was a pleasure doing business with Jim.
Jim and his team where
Jim and his team where very helpful, friendly and informative with the whole application process – made it painless. My dream of owning and not paying rent, with the IHDA program, came true. Thank you.
Jim has refinanced my mortgage
Jim has refinanced my mortgage 3 times over the last 10 years. 2 of the 3 times were very difficult circumstances and Jim was able to find a program that really helped me moving forward. The transactions were quick and painless. Jim helped me stay calm and take one step at a time through the process. Jim would follow up and touch base to make sure I was doing well and to see if I had any questions. I know I can trust Jim to take care of me and put me in a safe and secure financial position. I always recommend Jim to my family and friends!
I’m not even sure where
I’m not even sure where to begin, so I will start with fantastic!! Jim was VERY open about the process. I had some “difficulties” during the whole process and Jim seemed to handle them seemlessly. We were in contact several times a week throughout everything. He made me feel like I was his only client. Once we found a house, Jim worked quickly and efficiently.. When I refinance my house, there is no one I would rather work with, it’s a no brainer on who I am going to use. With other home purchases, I have never had anyone from the finance company show up at the closing, but Jim did!!! He took a bad situation and walked me through everything from beginning to end!! I will never use anyone else, Jim is true to his word!!
As a first time home
As a first time home owner to be, especially at a young age, it can be a daunting task finding the help to make your dream come true. I can honestly say there was nothing intimidating about the whole process with Jim guiding me and my wife along the way. Anytime a friend or even stranger brings up looking into new real estate I unhesitatingly recommend Jim Passi and hand them his card. Thanks, Jim.
Had a number of home
Had a number of home loan originators pass on servicing a rental property cash out refinance, probably due complex and extenuating circumstances. Jim took on the challenge and despite obstacles and a few deviations from original plan we were able to secure financing. In my experience the loan process is always dynamic but Jim persevered and was very communicative during the process. It took a bit longer than originally expected but again it was a bit more complex situation. Would recommend and would use Jim again on any future mortgage needs.
The loan process went smoothly
The loan process went smoothly with Jim. He kept me informed, was very thorough, and worked hard to get us to closing table 6 days ahead of schedule.
Andrea L. Testimonial
I want to thank you for making the process of establishing a loan so easy for us. As a real estate agent in Denver, I have the opportunity to work with a lot of lenders – I know the good ones from the bad ones. And YOU are definitely one of the “good ones”. For my own home purchase, you can imagine how selective I was in working with a lender on our mortgage. I am so glad that we worked with you and CityWide. It’s no secret that the process of procuring a mortgage is extremely stressful, but you made this process as smooth of a transaction that it could have been and given the fact that we lived in Denver, and Marcus was in the middle of a very hectic travel schedule, you met and EXCEEDED our expectations.
Your attention to detail, your personal attention to us and our needs, and your overall professionalism made the biggest difference and the best possible experience for our family. I will recommend you not only to my friends and family but to my clients who are looking for the highest level of service for their mortgage.
Thanks again Jim for everything you did for us. We are so happy to be back home in Naperville, and in our house, that very much feels like home.
Fraces R. Testimonial
I just wanted to thank you for making my home loan experience a very easy process. It was my first time making a purchase on a home, and you took the time and patience to guide me every step of the way. You always returned every phone call promptly and addressed all my concerns. I will highly recommend you and your team of experts at Citywide to friends and family.
Lorna K. Testimonial
Jim Passi completely eliminates the stress that comes with refinancing your home. He walks you through the entire process from start to finish and helps to educate you along the way. Jim is always available day or night to answer your questions and ensure a smooth and easy closing. I would recommend Jim to anyone considering refinancing their home.
Joe R. Testimonial
I am writing this letter to thank you once again for helping me with my home financing, and to share my story – how you helped me. I first applied with a local lender and after 3 months was no further along with my financing. As it turned out, the loan officer left the company without telling me. I was left with higher rates because the lender never locked my loan.
I wish I had called you first because once you took my initial application you discussed all the options, explained the process and told me when my closing would be. You didn’t ask for a lot of documentation but did follow up on the few you requested. We were able to close on time with the interest rate I was initially wanted.
Thank you for a simple fast process … I will continue to send my family and friends to you.
Matt K. Testimonial
I just wanted to send you a quick note on my recent refinance with your company. I was extremely pleased with how quick and easy it was to refinance with you. Everyone knows that when you are self-employed like myself that refinancing can take much longer and be an aggravating process but you and Tom made the refinance so simple I would highly recommend your company to my friends and family. As you know, I am an attorney practicing in real estate and have seen many of my clients struggle during the mortgage process in obtaining a loan but seeing how efficient and quick your company was I know I will be recommending you as their lender. Again, thanks for your professionalism in this regards.
Rey & Vanessa Testimonial
Jim! Thanks for all that you have done for us in the past 2 years. You have looked high and low to make sure we received the best rates and have always been so knowledgeable about mortgage programs available. It’s comforting to have a mortgage banker who you trust, who is so responsive and looks out for your best interests. I look forward to working with you again in the future and will continue to enthusiastically recommend your services to my loved ones. Thanks Again!
Kim A. Testimonial
Jim was an enormous help while I was going through the loan process for my new home. I had a million and 1 questions and was beyond stressed by the whole process, but he took the time to walk me through everything explaining every detail. The service he provided was personalized and of impeccable quality.
Eric and Abby B. Testimonial
Jim and his team provided excellent service during our refinancing. At times the re-fi process can seem overwhelming. However, we were very appreciative of Jim’s patience and his communication with us throughout the process. He was very responsive and concerned that our needs were met. Everything was completed as anticipated and there were no surprises. Obtaining or refinancing a home loan has become a very sophisticated process and I definitely recommend Jim and his team.
Tracy S. Testimonial
A quick note of thanks and gratitude for your guidance and execution of our recent mortgage refinance. Your time and effort made this a quick and easy process. Most importantly your execution and handling of all matters was as offered – meeting our timeline, rate and cost expectations.