I’m not even sure where to begin, so I will start with fantastic!! Jim was VERY open about the process. I had some “difficulties” during the whole process and Jim seemed to handle them seemlessly. We were in contact several times a week throughout everything. He made me feel like I was his only client. Once we found a house, Jim worked quickly and efficiently.. When I refinance my house, there is no one I would rather work with, it’s a no brainer on who I am going to use. With other home purchases, I have never had anyone from the finance company show up at the closing, but Jim did!!! He took a bad situation and walked me through everything from beginning to end!! I will never use anyone else, Jim is true to his word!!