Productivity: Should You Email or Call?

Both phone calls and emails can be essential for communicating, but each has its place. How do you decide when a phone call is appropriate, and when an email would be better? Here are a few guiding principles.

  • Do You Need It In Writing? An email can be ideal when you’re conveying information that you or the recipient may want to look back on and reference. For example, maybe you’re providing resources or contact information to someone else. In these cases, a phone call may lead to that all-important information getting jotted down on a scrap of paper that gets immediately lost — or not noted down at all. Plus, a digital paper trail of a conversation can also be helpful if there’s a disagreement later over what was said or agreed upon.
  • Is It Personal? We live in a digital world these days, so it’s becoming more and more common to favor email over more intimate forms of conversation. That means a phone call can feel friendlier and more authentic, making it ideal for congratulations, apologies, or any other message that could benefit from feeling more personal.
  • Is It Urgent? Even if you check your inbox obsessively, not everyone does! More and more people are preventing distraction by checking their inbox only a few times a day, or by turning off their email notifications while they’re trying to focus on another task. Plus, it’s easy for emails to get lost or buried. If you need an urgent answer, a phone call remains the quickest way to get in touch with somebody.

Email is a valuable tool, but it can’t completely replace the benefits that a good ol’ phone call can offer! Knowing which to use and when can be the difference between contacting someone and truly communicating with them.

The Jim Passi Team at Citywide Home Loans proudly serves Illinois, Wisconsin, Michigan, Indiana, Georgia and Flordia. If you are looking to buy a home or refinance, we have you covered. Apply Now to get started.
Jim Passi - Citiwide Home Loans

Jim Passi
Regional Manager
NMLS# 158000

1121 E. Main Street, Suite 121
St. Charles, IL 60174
Mobile: 847-899-1813
Email: jim.passi@alamedamortgage.com

Jim Passi provides it ALL!

Jim Passi provides it ALL! It took me over a year to find a property that ideally met all of the needs of my family. In that time, I did extensive research and worked with several lenders. I was very surprised – and equally disappointed, that it was just as difficult to find a knowledgeable, professional, responsive and conscientious lender as it was to find our dream home! Jim is a rare gem! In an age where even satisfactory Customer Service seems harder to come by, Jim takes pride in taking “outstanding” to an unbelievable level! The property I purchased was a modest short sale (under $150K), – and nothing about that process is short! From the beginning – to EVEN AFTER THE CLOSING, Jim treated me like I was a million-dollar client 🙂 He’s the epitome of having an entire support team wrapped up in one person and I honestly don’t know how he squeezes everything into a day! He was genuinely enthusiastic in offering valuable advice, based on both his experience and expertise, which gave me solid direction to reducing my debt and increasing my assets to qualify me for the best programs and rates. He THOROUGHLY explained all of my options, consistently and expeditiously updated me throughout the process, AND was inhumanly patient with every question, every time. On top of it all, he is analytically brilliant with a head for numbers that is nothing short of amazing! Not only would I use Jim Passi for future refinancing and purchases, I refer him every chance I get!

THANK YOU for all of your dedication and concern, Jim!!

Lisa B.