First time home buyer here who did it all without the adult supervision/guidance (i.e. my parents) , and I was clueless. I did my best to look into things before hand but I knew the very basics. Jim and his team were AMAZING! Jim took the time to explain the step-by-step process involved and explained it in a way that I understood. He also made sure I understood what he was saying by “quizzing” me. There was never any annoyance/aggravation in his tone even if he had to go over something 2 or 3 times. Always professional and always kind. Jim and his team were prompt with their email responses and made the whole process go smoothly. I also appreciated that Jim would reach out to me via phone and made sure I understood where we were in the process. This made for a great first time home buying experience! Highly recommend this group!